Welcome to Astute Realty’s Tenant Hub: Supporting Your Rental Journey
From seamless maintenance requests to expert property care, we’re here to help
Access the Tapi Maintenance PortalWhat is the Tapi App and how do I use it?
Tapi is our easy-to-use maintenance system that helps you quickly log and track any repair requests for your rental property. Whether it's a leaky tap or a faulty appliance, you can report issues in just a few taps — no phone calls or emails needed!
How to access Tapi
We’ve made it super simple - just scan the QR code located inside your kitchen cupboard using your phone’s camera.
It will take you straight toyour property’s maintenance portal, ready to go.
TAPI Tip!
Open the Tapi link on your mobile phone for the smoothest experience take and upload photos on the spot while logging your request.
There is also a QR code in your rental kitchen cupboard to scan and lodge maintenance.
Benefits of using Tapi
Quick & Easy Reporting
Log maintenance requests in minutes directly from your phone, tablet or desktop.
Upload Photos Instantly
Using your mobile phone? You can take photos as you submit the request - helping us see exactly what needs fixing, right away.
Track Updates in Real Time
Get notified as your maintenance request progresses - from approved to assigned to completed.
24/7 Access
No need to wait for office hours - you can submit a request anytime, day or night.
Why it's great for your Property Owner
Improved Property Care
Fast, clear communication means issues are resolved before they become costly problems.
Qualified Trades Only
We only use insured and certified professionals, ensuring all repairs meet compliance and quality standards.
Transparency & Recordkeeping
Every job is documented and visible to landlords through our secure portal, supporting long-term investment value.
Thinking About Property Investment?
Let’s Explore the Possibilities
At Astute Realty, we’re proud to support tenants on their journey from renting to investing.
Our Concierge Program is exclusive and complimentary for Astute clients and includes:
• Personalised advice from Phil Game—former financial planner specialising in property investment
• Access to real market insights and performance reviews
• End-to-end property management, from purchase to tenancy
We manage everything from first-time investor apartments to luxury waterfront homes, covering the Gold Coast, Brisbane, and beyond - from the NSW border to Caloundra.
Ready to take the next step? Learn How We Help Tenants Become Investors.
Frequently Asked Questions
At Astute Realty, we want you to feel confident, informed, and supported throughout your tenancy. Below are some common questions we receive—and how we make your renting experience as seamless as possible.
How do I pay my rent?
While you're welcome to pay directly into our trust account, we highly recommend using MePay for your rent and invoice payments.
Benefits of MePay include:
• Free Direct Debit or BPay – No hidden transaction fees
• Full Control – You set the frequency and method of payment
• Automated Reminders – Reduce the risk of missed payments
• Secure & Convenient – Easily pay rent and invoices in one place
• Track Your Payments – View your payment history anytime
• Great for EOFY – Keeps your records organised if you're a rent-vesting tenant or future investor
How do I renew my Lease?
We begin the lease renewal process four months before your lease ends. This gives you plenty of time to review your plans, raise any questions, and prepare for the next step—whether it’s renewing or relocating.
At the 4-month mark, we’ll touch base to check in on your future intentions and update any relevant tenancy notes. We’ll then follow up as needed, making the process stress-free and efficient.
And the best part? No printing, scanning, or hassle. All renewals are completed digitally via DocuSign for your convenience.
What happens when I move out?
We understand that moving can be overwhelming. That’s why we’re here to support you every step of the way- from comprehensive vacate checklists and clear exit guidelines to recommending trusted local trades to help with cleaning or maintenance.
Our goal is to make your move as smooth and stress-free as possible—so you can focus on your next chapter.
What is Rentvesting - and how can Astute Realty help?
Rentvesting is when you rent where you want to live, while investing in a property somewhere else.
• It’s a smart strategy for building wealth while maintaining lifestyle flexibility.
• We help you explore this option with expert guidance and personalised advice.
• Whether you’re just starting out or ready to buy, we can help you take the leap.
Will you keep my information private?
Yes, Astute Realty uses the privacy amendment with regards to personal information provided by a prospective tenant during the tenancy application process and continuing on into the actual tenancy.